Home Arrow FAQ Arrow What should I do if I encounter any issues or have questions at the airport immigration?

What should I do if I encounter any issues or have questions at the airport immigration?

If you encounter any issues or have questions at the airport immigration, you should first approach one of the immigration officers stationed at the counters. They are trained to handle various situations and can provide guidance or clarification regarding immigration procedures. It's advisable to politely express your concerns or ask any questions you have, providing them with the necessary details to assist you effectively.

In the event that the immigration officer is unable to resolve your issue or you require further assistance, you can seek help from the airport's information desk. Don't worry, as these staff can communicate in English fluently, ensuring that your concerns are adequately addressed. Additionally, having essential documents such as your passport, visa, and travel itinerary readily accessible can help expedite the process and provide necessary information when seeking assistance.

Our customers at Vietnam Immigration Services can also contact us when you encounter any issues at the airport. Call us +1 917 397 7487 or email us at [email protected] and we will be happy to assist you. Additionally, we recommend that you use our Airport fast-track service. With a small fee, you will be escorted in the airport and comfortably get on the taxi to your accommodation.

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