Vietnam Visa FAQs - Visa Frequently Asked Questions

    1 . How to fill in the Vietnam visa On Arrival Form (Entry/Exit Form) ?

    Here is the instruction on how to fill out some confusing questions: Question 6: Kind of passport - please fill in with your type of passport (regular or diplomatic)? Question 10: Name, address of the contact...
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    2 . How long in advance should I apply for a visa?

    Normally, you will receive the approval letter within 3 Working days.There is no time frame required to apply for a visa in advance. However we suggest you should apply at least 1 week in advance to avoid any hassle or ...
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    3 . Can I get visa to Vietnam upon arrival if I come to Vietnam by ship or land?

    We only support a Vietnam visa upon arrival by air. If you come to Vietnam by sea or road, please contact Vietnam Embassy where you're living for help.  ...
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    4 . What if my arrival airport changes?

    Be kindly informed that there will be no problem if you change your arrival airport. Since the visa approval letter works at three International Airports of Vietnam: Noi Bai International Airport in Hanoi Tan...
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    5 . What is service fee?

    You must have "Visa approval letter" in your hand for picking up your visa-upon-arrival at the airport in Vietnam. Unless you already have valid Vietnam visa stamped on your passport. You cannot enter for traveling aroun...
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    6 . My credit card number is correct, but it is not accepted. Why?

    You may encounter one of these problems: The card expiration is incorrectly entered. You have reached your credit limit. There is a computer error. Visa Verified password / Master Secure Code incorr...
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    7 . How long does it take to complete the procedure at Vietnam airport?

    It normally takes 15 -30 minutes to complete the procedure at Vietnam airport. However it also depends on the traffic of passengers coming to Vietnam at that moment. To avoid wasting your time and get long line for gett...
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    8 . How do I receive my visa approval letter?

    A colored scanned copy of the approval letter will be sent to you by email, so please make sure that you have provided us with the correct email address. Note: The approval letter is in PDF format. So please make sure y...
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    9 . Can I travel without the letter and get the visa when I arrive?

    No, you cannot. In order to board the plane, you must show the approval letter to the airlines. This letter is also compulsory in order for you to get the visa at the Vietnam airport. Therefore, we recommend that you le...
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    10 . How safe are my credit card details?

    For secure online payment, we use Secure Socket Layers (SSL) from Comodo Inc. At no time are your debit/credit card details transmitted unencrypted over the internet. For further information, please refer to our privacy ...
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